Look up your local post office phone number on USPS Office Finder. If trying to reach someone at your local post office, call them directly instead of the national USPS numbers. Multiple attempts spaced out every 10-15 minutes might get you connected faster. Keep calling back if you get disconnected. If presented with an extremely long hold time, take advantage of the callback option to have USPS call you back when an agent is available instead of waiting on hold. Ignore prompts and immediately ask for a customer service agent in order to skip the automated messaging. Once connected to the USPS phone system, don’t navigate through the phone tree. There still may be a wait, but hold times are usually shorter. Instead of the main 1-800 number, try the USPS Customer Care Line at 1-800-ASK-USPS (1-80). If your issue involves a lost package or tracking problem, have the tracking number handy to skip the tracking prompt in the phone menu. If possible, call USPS customer service before 10am local time for lower wait times. To have the best chance of minimizing hold times, follow these tips: Call Early In The DayĬall volumes tend to be lower early in the morning and highest between 12-5pm. But their main 1-800 number has long wait times and an annoying phone tree to navigate. Contacting The USPS Customer Service By PhoneĬalling USPS customer service is the most direct way to reach a real live agent. This means getting through to a real live person requires persistence, patience, and a few tricks. During especially busy periods like the holidays, hold times can exceed one hour. But long hold times due to high call volumes can prevent you from reaching them. The USPS does have live customer service agents ready to assist you. Getting trapped in a loop of “press 1 for tracking” when you need to speak to someone is endlessly aggravating. While efficient, these systems are frustrating when you have an urgent or complex problem. Like many big companies, USPS directs customers to automated phone systems, online FAQs, and virtual assistants to try and resolve issues quickly without human interaction. With such a massive operation, it’s no wonder their customer service channels get overloaded with calls and inquiries. They process and deliver hundreds of millions of letters and packages every single day. With over 31,000 post offices and 485,000 employees, the United States Postal Service is one of the largest organizations in the country. Remember These Key Tips When Contacting USPS Why Is It So Hard To Talk To A Real Person At The USPS?.Contacting The USPS Customer Service By Phone.Why Is It So Hard To Talk To A Real Person At The USPS?.
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